Dispatcher - FILLED

B&W Towing is accepting applications for qualified individuals in our dispatch center. Please read the following job description before applying for employment in this position. Should you decide to apply for the position after reading the job description, contact our office or come in to fill out application. Applications must be delivered by hand, faxed, or mailed. Although resumes are always appreciated. Before an interview can be done, we must have a completed application.

B&W Towing is staffed 24/7 with Tow Truck drivers and dispatchers are 8am-5pm. We soon will be adding a night shift to our dispatch center: hours are TBD. Our dispatchers handle calls from a variety of customers, and you will be required to learn not only the ins and outs of our company, but the policies and procedures to handle each one of our accounts. Towing Operators perform towing and roadside assistance call for Fleet companies, shops, law enforcement, retail customers, and insurance companies. You will be required to learn and know which piece of equipment can tow the vehicle and to dispatch that truck and driver within the time that was given to the customer. Tow calls might include passenger cars, pickup trucks, SUV’s, motorcycles, tractor trailers, heavy equipment, etc. Most of the calls we respond to are not accidents. The majority of the requests for assistance are for vehicle transport from a home or business to a repair facility. Our Towing Operators also provide roadside assistance calls that include changing a flat tire, performing lockout services, fuel delivery, jump starting a vehicle. During the winter or rainy seasons, we often perform Winch out service for motorists who have become stuck or have slid off the main roadway. Simply getting them back on the road is all that is required before sending them on their way. Sometimes the job is more complex, and a recovery is needed followed by a tow. B&W Towing prides itself on providing professional and efficient customer service to every customer and expects that our employees will maintain that presence with every call and customer that they service.

Responsibilities:
As the dispatcher, you are the first person to represent the business and help the customer once they have called. Dispatching can be very hectic. It requires a careful balance of obtaining the information quickly and accurately so that we can get the truck going to them as quickly as possible. It also requires letting the customer talk and share their frustration about what is wrong with the car or how they are handling this inconvenience. Also, learning how to calm the customer and not let them take too much of your time as there are other calls and tasks that will need to be handled. Being able to multi-task and utilize the “hold” button are critical to maintaining control of the situation. Especially when the calls are coming in fast, which does happen from time to time. However, it isn’t always that way and there can be some slow times too. This is our opportunity to catch up on tasks that have been put aside and to complete additional projects and tasks that need to be accomplished, there is always something that must be completed in our line of business. Finally, we work very close as a team and it is important to maintain the team atmosphere even in hectic times. It is also very important that each member of the team realize how crucial it is to be on time for your shift (meaning being ready to work) or if necessary, staying late to help get everything under control. Due to the nature of our business, we never know when the calls might just start pouring in and it might be right at 5:00pm when everybody else is trying to get home as well.

Hours & Shifts:
As we have already stated, this is a 24/7 business and we are staffed every hour of every day-****** in dispatch it is currently 8am-5pm *****, but we will be adding shifts and hours TBD as we grow, at this point that includes dispatching from out of the office for some employees after office hours. This is where the additional hours could come in if you feel that you can handle it and we feel that you are the right fit for after hours dispatching. Due to the size of our business we do require you to be in the office during your scheduled hours, and later if it is busy.

Requirements:
Clean drivers license and pass a background and drug test upon hire.

Schedule:
Standard business schedule/ Day shift/Night shift/More than 40 hours per week

Benefits:
• Medical insurance
• Paid time off
• Dental insurance
• Eye insurance
• 401(k)
• Training
• Employee discounts